We asked him about how to report business income reported on a 1099-NEC. We spoke with Mardae, the customer service representative, who was extremely helpful and professional. We called TaxSlayer’s support line, and the hold time was less than 2 minutes. And while TurboTax also scores very well in this category, we’ve chosen TaxSlayer because it offers free tax professional assistance. It provides multiple ways to contact customer support for tax filing assistance, including phone, chat, email, and professional tax assistance. TaxSlayer Premium offers outstanding customer service support compared to its competitors. You have more than a basic W-2 (for example, you have itemized deductions and investment income), and you feel comfortable filing your own taxes-but you think you might need a little assistance here and there. Its prices range from $59 to $119 (without promotions or add-ons) for federal income tax filing, plus an additional $49 for each state tax return filed. TurboTax is also the most expensive of its competitors. Most filers don’t need to pay for these extras to complete their taxes successfully but the upsells may sow doubt in their minds that they need to spend extra to do so, as well as adding unnecessary time to filing to opt out of each offer.
TurboTax constantly tries to sell add-on products throughout the filing experience, such as help and support packages to assist with audits, amended tax returns, and one-on-one time with specialists. Source: TurboTaxīut while TurboTax is easy to use, it comes with one major downside: Upsells. TurboTax has a user-friendly interface where you can easily navigate between categories to file your tax return.
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